Our commitment to you is ensuring you send quotes to clients who are serious about hiring a professional. That's why we've put the auto-refund policy in place. In this article you'll find information for:
- What is your refund policy?
- Why didn't my quote qualify for a refund?
- How do I know when my credits are refunded?
If the client doesn’t view your quote within 72 hours and does not provide a phone number, we will refund those credits back to your account. There is nothing you need to do on your end to initiate the refund!
However, once you send a quote, and the client reads it within 72 hours, the client has full access to your direct contact info, email and website. Since we have no way to monitor this interaction, this quote would not be eligible for a refund.
When a client submits their request, and includes a phone number, we immediately give you access to this information so you can call the client right away.
To view the client’s phone number, log into your account, click on the quote that was sent to the client then scroll down until you see the client's phone number on the right.
Since you have access to the client’s contact information, we have no way of monitoring your interaction with the client at this point, and therefore cannot offer a refund.
Navigate over to the Quotes page by clicking on the black link that says Quotes on your homepage.
There you will see all of your recent quotes that you've sent. When your quote qualifies for a refund, you'll see the status of your quote is set to Reimbursed. Hovering over the status will display why you were reimbursed.
Email us anytime at firstname.lastname@example.org if you have any questions about a specific quote, we’ll be happy to help!