How do we protect you?
We want to make sure you only spend credits on sending quotes to Clients who are serious about hiring a local Professional for their projects.
To do so we have an auto-refund policy in place.
If the Client doesn’t view your quote within 72 hours, and at the same time didn’t provide a phone number, the system will automatically refund the credits spent on the quote back to your account (it may take up to 7 days for the credits to be available in your account).
It’s important to note that this refund policy applies on paid credits only, free credits are non-refundable.
How do you know your credits were refunded?
Whenever a refund is issued for an unseen quote, an email notification will be fired by the system to let you know.
The quote status will also be updated accordingly, and you can check this after logging in to your Pro Dash and navigating to the Quotes tab. Your reimbursed quotes will be marked with an icon of the StarOfService logo with a green circle around it.
Direct link builder: To go to the Quotes page directly, simply add the following in the URL bar, right after the StarOfService root URL (while logged in): /pro/devis
In which cases will your credits not be refunded?
Your credits won’t be automatically refunded if you used free credits to send your quote. These are non-refundable by nature and even if your quote hasn’t been seen, it won’t qualify for a refund.
You also won’t get a refund if the Client provided their phone number, even if your quote is not viewed. As soon as you submit your quote, you immediately gain access to the Client’s contact details, including the phone number. Because you have the opportunity to call the client immediately and take further action outside of our platform, the quote will not be eligible for a refund.
Email us anytime at email@example.com if you have any questions about a specific quote, we’ll be happy to help!
Should you believe that any of your quotes qualify for an automatic refund but the spent credits haven’t been returned to your account, we invite you reach out to our support at firstname.lastname@example.org with the name(s) of the Client so we can validate and address your request. We must receive your report no later than 3 days after the 72-hour period, allowed for the Client to view your quote, passed.
Requests that contain an invalid or incorrect phone number or those that are in any other way in breach of our TOS will be considered for a manual refund, provided they are reported to us at email@example.com within 3 days from the receipt of the lead.