Sometimes professionals notice a significant decrease in the number of customer request notifications they are receiving (either via email, text, or in general).
If this is you, you could be encountering one of the following issues. Perform the following troubleshooting to resolve your issue:
1. Check for email deliverability issues. If you see customer requests when you log in to your account, yet did not receive the associated customer request email, we can assume that the emails are being sent but are getting lost somewhere en route.
- Make sure that the customer request emails are not going to your spam folder. Add email@example.com to your contacts list, or find an email from us in your Spam folder and click "not spam".
- If this does not resolve the issue, you can try using a different email address (with a different provider). You can change your email address by logging in to your profile, clicking on your name in the top right corner, and selecting Settings then Edit Personal Information. Be sure to click Save once you've updated your information.
*Note that a verification email will be sent to your new email address. You'll need to verify the new email address within 24 hours or your request will expire.
2. It could be that our system has started to limit the number of customer requests you receive overall. Our system is smart, and will send you fewer requests if it looks like you are unengaged (i.e., you are not clicking on the emails, or have not placed a quote for over 30 days).
Placing a new quote will remove this limit, and clicking on requests will increase your limit. If you need help placing a quote, or would like us to remove the limit for you, please contact customer support by emailing firstname.lastname@example.org.