How to establish a relationship of trust with your potentials customers Follow
Written and oral communications reflect your professionalism. Do not hesitate to follow our advices to start a relationship based on trust that will help you get hired.
The basics
1. Have a perfect profile. Customers check profiles when they are deciding who to contact. So make sure your profile reflects who you are and your professionalism. Follow our tips to complete your profile, check out our article here.
2. Respond quickly in a professional manner. When a customer sends you a message on StarOfService, he wants to know more about you and especially about how to proceed if he decide to hire you. Your answer is a good way to show them your professionalism and confirm what you have already presented in your profile.
What is most important
A good first communication allows you to build a relationship of trust. Here's what's most important:
Be precise and present in detail your activity
Anticipate what customers want to know about you and highlight this information. List your references and specialties is a very good start.
Show that you understand their needs
Repeat the details that the customer has shared in the request and make references to the different points in your answer. Add your own questions if you need information to move forward in his/her project.
Check your messages
Do not forget to check your grammar and punctuation. Check that your message is not too long.
Make the exchange rhythmic. Whatever happens, do not hesitate to make a follow up and always make sure to respond quickly.